Why is Alexa Not Playing Apple Music

Are you finding yourself frustrated – Alexa isn’t playing Apple Music? As strange as it might seem, this issue has been reported more frequently in recent years.

This blog post aims to take you through seven easy fixes that can solve your problem and get Alexa to harmonize with Apple Music perfectly again.

Continue reading to discover how you can restore the melody of your favorite tracks on Alexa seamlessly!

Key Takeaways

  • Network problems can make Alexa stop playing Apple Music. It’s important to have a strong, stable internet connection.
  • Some devices don’t work well with Alexa or Apple Music. Make sure all your gadgets are compatible for smooth music streaming.
  • It helps if you link your Amazon and Apple accounts correctly. The wrong link can lead to problems listening to music on Alexa.
  • If you’re still having an issue, try restarting your device or checking for software updates. Also ensure that your subscription hasn’t ended before trying other fixes like re-linking the account or factory resetting the device

Common Issues with Alexa Not Playing Apple Music – Alexa Device

Various issues can disrupt Alexa from playing Apple Music, such as network connectivity problems that curtail the right streaming process. Some incompatibility between devices may also hinder music playbacks.

Lastly, setting up an incorrect account link between your Amazon and Apple Music could negatively affect functionality.

Network Connectivity Issues

Poor internet connection ranks high among reasons Alexa fails to play Apple Music. This issue occurs when your Alexa device connects to an unstable Wi-Fi network that causes media and music to buffer or not play.

It is essential to ensure a steady and robust Internet connection if you want uninterrupted music streaming through your Echo device. One beneficial solution can be troubleshooting the streaming problems as it helps rectify the issue of Apple Music not working on Alexa swiftly.

If still facing issues regarding connectivity, go for a quick check of network settings in order to maintain seamless music transitions from Apple Music via your Alexa device.

Incompatible Devices

In some cases, Alexa not playing Apple Music stems from device incompatibility. Not every Echo device or Alexa-enabled speaker supports the playback of Apple Music. For instance, certain older models might produce issues when asked to play your favorite songs from this music service.

Also relevant is the smartphone you use with your Alexa app. Some Android and iOS devices might face difficulty linking to Apple Music due to differing operating systems, leading to a situation where Alexa won’t play music as demanded.

Therefore, ensuring that both your Echo device and controlling gadget are compatible becomes essential for hassle-free streaming via Alexa.

Incorrect Account Linking

Incorrect account linking often stops Alexa from playing Apple Music. A poor internet connection can potentially trigger this frustrating issue, preventing your Amazon Alexa app and Apple Music service from syncing properly.

Yet, even with a seamless internet flow, instances have been reported where Alexa still displays the music account as unlinked despite confirmation otherwise. This perplexing situation is not resolved by simply enabling the Apple Music skill in the Alexa settings either! As cumbersome as it may sound, the solution could involve delving into more complex troubleshooting processes to mitigate any link misfires between your Amazon echo smart speaker and your cherished playlist on Apple Music.

For optimal functionality, ensure that you follow correct procedures for linking – initially via the ‘apple music skill’ option in the ‘Alexa app’, followed by accurate selection of “link account”.

How to Fix Alexa Not Playing Apple Music – Restart

If Alexa isn’t playing Apple Music, start with a simple device restart. Double-check for app updates that may have been missed on your Alexa and Apple Music apps. Re-link your Apple Music account within the settings of your Alexa app to ensure proper connectivity.

Finally, verify that your Apple music subscription is active and hasn’t expired or paused due to payment issues–the absence of an active subscription could be stopping Alexa from accessing and streaming content from the service.

Restart Your Alexa Device

Restarting your Alexa device often solves problems related to Apple Music playback. Let’s look at the steps below:

  1. Unplug the power adapter from your Echo device.
  2. Wait for about a minute or so.
  3. Plug the device back in and turn it on.
  4. Try playing Apple Music via Alexa after your device restarts.
  5. If you continue to have issues, consider performing a factory reset.
  1. Open the Alexa app on your mobile device.
  2. Select ‘Devices’.
  3. Choose ‘Echo & Alexa’, and select which Echo Show you want to reset.
  4. Scroll down and choose ‘Factory Reset’.

Update Your Alexa App

Ensuring your Alexa app is up-to-date can resolve some common issues with playing Apple Music. Follow these steps to keep your app fresh:

  1. Head over to the App Store on your iPhone or Android Play Store if you’re an android user.
  2. Type “Alexa” in the search bar and find the Alexa app.
  3. If an update is available, click on ‘Update’.
  4. Wait for the update process to complete, then open the Alexa app again.
  1. Uninstall the Alexa app from your mobile device.
  2. After uninstalling, restart your phone.
  3. Go back to the App Store or Android Play Store.
  4. Search for the Alexa app again and install it afresh.

One effective solution to get your Alexa device back in tune with Apple Music is re-linking your Apple Music account. Here’s a handy guide to get you through the process:

  1. Startup the Alexa app on your phone.
  2. Tap on “More” at the bottom of your screen.
  3. Select “Settings”, then “Music”.
  4. Find “Apple Music” and choose “Disable Skill” to unlink it from Alexa.
  5. To reconnect, hit “Enable To Use” found below Apple Music.
  6. Input your Apple credentials when prompted.
  7. Click “Allow Access” to give Alexa control of your music.

Ensure Apple Music Subscription is Active

First, confirm if your Apple Music subscription is indeed active. Sometimes, Alexa can’t play music because the subscription ended without you realizing it. Find this information in the “Manage Subscriptions” section under your account settings on either the Apple website or App Store for iPhone users and Google Play Store for Android users.

If you find out that it’s inactive, reactivate it immediately so Alexa can continue to use your service smoothly. Use appropriate voice commands such as asking Alexa to play your favorite playlist from Apple Music so that she understands how to deliver what you’re requesting accurately.


1. Why is Alexa not playing my Apple music?

Alexa might not play Apple Music if it’s not set as your default music service, explicit filtering is on, or there’s a problem with your Amazon account.

2. How can I fix the problem of Alexa not playing Apple Music?

You can follow the steps to relink and unlink Apple Music in the Alexa app, update both apps through the App Store or Android Play Store, restart your Echo device, or contact Amazon for help.

3. Can I use voice commands to direct Alexa to play from Apple Music?

Yes! After you’ve set Apple Music as a default service in your Amazon account and turned off any active explicit filtering settings; Voice instructions like ‘Alexa, play [song name] on Apple Music.’ should operate just fine!

4. What if even after following all these steps, Apple Music still doesn’t work with Alexa?

If it continues failing despite trying all fixes–relinking, updating both Amazon and apple apps, it would be advisable that one communicates with either Amazon Support or Apple support for advanced assistance options targeted at circumventing whichever unique issue they might encounter..

1. Why is Alexa not playing Apple Music?

If Alexa is not playing Apple Music, there could be several reasons for this. It could be due to an issue with the Alexa app, the Apple Music app, or your Echo device. To troubleshoot the problem, follow these steps:

  1. Make sure you have the latest version of the Alexa app and the Apple Music app installed on your phone.
  2. Check if your Echo device is connected to the internet.
  3. Try restarting your Echo device.
  4. Ensure that Apple Music is set as your normal music service in the Alexa app.
  5. Check if you have a valid Apple Music subscription.
  6. If the issue persists, try unlinking and relinking your Apple Music account in the Alexa app.
  7. If none of the above steps work, contact Amazon support for further assistance.

2. How can I play Apple Music with Alexa?

To play Apple Music from Alexa, you need to have the Apple Music skill enabled on your Alexa app. Follow these steps:

  1. Open the Alexa app on your phone.
  2. Go to the Skills & Games section.
  3. Search for the Apple Music skill and enable it.
  4. Sign in to your Apple Music account.
  5. Once the skill is enabled, you can use voice commands to ask Alexa to play Apple Music.

3. How do I fix Alexa not playing Apple Music issue?

If Alexa is not playing Apple Music, you can try the following troubleshooting steps:

  1. Make sure your Alexa app and Apple Music app are up to date.
  2. Check your internet connection and ensure your Echo device is connected to Wi-Fi.
  3. Restart your Echo device.
  4. Set Apple Music as your default music service in the Alexa app.
  5. Verify your Apple Music subscription is active.
  6. If the problem persists, unlink and relink your Apple Music account in the Alexa app.
  7. Check for any explicit filtering settings that might be blocking Apple Music.
  8. Consider performing a factory reset on your Echo device as a last resort.